Holiday Inn Express Hotel & Suites Austin Downtown - University, an IHG Hotel

Super close to the hospital for my mother’s appointment. The check in clerk was great! Quiet and comfortable room, nice pool area, good breakfast are and sweet breakfast staff.

The location, especially for SXSW — it's close to the conference center and to several of the music venues. The staff is very helpful, the room is big and comfortable, good breakfast.

My room was clean. The pillows and linens were great, which, of course, enhances anyone's stay. There was a young man at the front desk that night that assisted me in having a meal delivered to my room. I really really appreciated his willingness to facilitate that delivery. The location I'd probably the biggest draw to guests and me. The facility was nice. Breakfast was good. I am always relieved to see a mini-fridge to cool a few beverages.

Breakfast and the breakfast staff were excellent. Lina and Anna were great every morning. My check in was excellent as well. I am sorry I forgot the young guys name. All staff at the hotel were excellent! Would stay there again simply for staff.

Breakfast was good, although they stop putting out more food 20 minutes before breakfast time ends. So if you come down with 10 minutes of Breakfast time left you're just sick with whatever is left. That is wrong in my opinion!