Holiday Inn Express Hotel & Suites Austin Downtown - University, an IHG Hotel

Location was great, the room was great we didn't eat the breakfast.. The staff was all very nice.

Very friendly front desk staff; let us check in early. Breakfast (included in the rate) was fine; plenty to get going in the morning. Underground parking felt secure. Fitness room was clean and equipment in working order. Mini fridge, coffeemaker, microwave and TV in the room all worked well, and our room was very clean plus furnishings were all in good shape. We didn't experience any issues with noise but earplugs were thoughtfully provided, and we were there during the week. Noise might be an issue during the weekends.

The location, especially for SXSW — it's close to the conference center and to several of the music venues. The staff is very helpful, the room is big and comfortable, good breakfast.

My room was clean. The pillows and linens were great, which, of course, enhances anyone's stay. There was a young man at the front desk that night that assisted me in having a meal delivered to my room. I really really appreciated his willingness to facilitate that delivery. The location I'd probably the biggest draw to guests and me. The facility was nice. Breakfast was good. I am always relieved to see a mini-fridge to cool a few beverages.

Breakfast and the breakfast staff were excellent. Lina and Anna were great every morning. My check in was excellent as well. I am sorry I forgot the young guys name. All staff at the hotel were excellent! Would stay there again simply for staff.