Holiday Inn Express Hotel & Suites Austin Downtown - University, an IHG Hotel

One thing to note up front - a lot of previous reviews stated that because of the hotel being across from a shelter, that you get bugged by the homeless. If you are street savvy, the locals don't bother you at all, as long as you don't behave like a friggin tourist!!! The room was clean and comfortable, also with a great view of downtown. The location was in walking distance to downtown, which was super convenient. The breakfast was standard, and all you need to get started, with lots of options for different dietary restrictions - and fresh fruit. Also, Jacob and Jose were super helpful and friendly during the entire time as well as all of the staff! Will stay here again on my next trip.

It was clean. The staff, especially Lucero, were extremely helpful. Lucero assisted us in relocating from one room to another, not once but twice because there was loud music outside of our room. She was very pleasant and extremely helpful.

Staff is friendly. Only thing I was told on phone when I booked the room that there was a garage exit to Stubbs bbq and that someone would escort me that direction because of homeless shelters that are close by, and then when I needed to return I could call front desk and someone would wait for me by the garage doors. When I got to the property, I let them know that I spoke to someone on phone and they would help me get to stubbs bbq through garage and that I would be secure. Well on my actual visit the front desk told me no one will escort you through garage leaving or returning but there is an exit in garage I was welcome to use. I was too scared to use garage exit on my own so I went through front doors instead and just prayed I was left alone as I ran, it worked. I ran back also in the evening it was safe aftr all.

Cleanliness, Rooms, breakfast, location

The pool and fitness center were great. The room is nice-everything I need and more. Having a microwave for tea and coffee and fridge was nice. The staff was very friendly and helpful. Breakfast is nice.